IT Service Support Management (ITSSM)
As the demand for improved IT Service Desk efficiency and effectiveness increases, more businesses are investing in ITSSM tool sets, such as, ServiceNow, BMC Remedy, and CA Service Desk Manager. If properly implemented, these tool sets can significantly increase an IT support organization’s productivity by allowing them to manage incidents, problems, changes, and service requests throughout their life cycles at a more efficient and effective rate. Let our integration team help you maximize the return on your ITSSM investment by leveraging our distinguished management processes and advanced technical resources.
IT Project Management
Resources, time, money, and most importantly, scope – there are many elements to project management and each must be managed effectively to be successful. Bravium Consulting has the tools and experience you need to help face your project management challenges. Let us help you deliver your projects on time and on budget.
The technology industry changes rapidly so you cannot assume that what worked yesterday is still the best approach today. Our team of technology professionals possesses expertise and numerous certifications in the areas of server and network infrastructure, technical support, data center consolidations/migrations, and IT security. Let our qualified team of professionals help you implement a solution that measures up to today’s standards.
Systems Life Cycle Development
Agile, Waterfall, Spiral – there are many methodologies available to help project teams deliver high quality results. Our consultants are thoroughly acquainted with these models and can help your development teams successfully move through the life cycle phases using any of these methods. We can adapt to your needs to help you meet your clients’ demands.
IT Operations and Maintenance
Bravium not only has the consulting support you need to successfully deliver your project, we can transition over to the technical services and management processes you need to support and manage your systems over their lifecycle. Our IT O&M offering includes services such as desktop and server support, infrastructure administration, data center operations and break-fix support.
Earned Value Management
EVM has been widely adopted across the federal government as the preferred method for Performance Management. Mobilizing and operating an ANSI/EIA-748 compliant system can be a challenging task. Our consultants have substantial experience helping companies implement and manage their Earned Value Management System (EVMS) and are prepared to help you implement a quality solution with the operational procedures required to maintain an ANSI/EIA compliant system.